RETURNS

We are able to accept the return of unused items for a full refund within 14 days of their purchase. We are also able to offer exchanges within this 14-day period. Use the link which you receive with the tracking e-mail. Please follow the instructions with the link:
  • Provide your shipping postcode
  • Select the product(s) that you would like to return
  • Choose the reason for returning the selected item(s)
  • Tick refund, replacement or exchange
  • Fill all the detailed information you have and press “complete”
  • We will inform once your returns have been received and processed


DAMAGED GOODS

Please call us on +41 41 511 20 50 or contact us on customer.service@instytutum and provide the order number along with your email address and phone number for the fastest service.