Returns

We accept returns of unused items within 14 days for a full refund or exchange.

To initiate a return, please follow these steps: 

1. Inspect and document: If the item is damaged, take clear photos of the product showing the damage. Additionally, please provide photos of the damaged shipping box and the shipping label.
   

2. Pack the item: Ensure the product is securely packed in a cardboard box to prevent further damage during transit.  
   

3. Ship the item: Send the parcel to the appropriate address:   
   Europe (only FedEx, DHL, or UPS services are accepted — otherwise, we cannot guarantee the receipt of your package): 
   INSTYTUTUM AG c/o VOLDEMARS SIA 
   3 Skaistkalnes Street 
   Riga, LV-1004, Latvia 
   

4. Provide tracking information: Email the order number, tracking number of the return shipment, and, if applicable, the photos of the damaged item to [email protected]
   
   Important: The cost of returning the item is the responsibility of the sender.   
   

5. Assessment and refund: Once our claims department has evaluated the returned item, we will inform you of the decision regarding a refund or exchange.  
   
   Please note that this process may take some time, as the return must first be accepted by the warehouse and then processed by our claims service. We will notify you as soon as your return has been received and processed.