Delivery

All services are tracked, and a dispatch confirmation email with a tracking code will be sent when your order leaves our warehouse. To track your order, please visit the website of the courier and enter your tracking code. 

Delivery for residents of the European Union

Orders placed before 09:00 PM will be dispatched the following day after order placement (Monday – Thursday). Estimated delivery time: 4–7 business days. You will receive a tracking number via email once your order has been shipped.

Orders placed Friday – Sunday

If you place an order between Friday and Sunday, the tracking information will become active within 2–4 days. Once dispatched, delivery will follow the estimated timeframes listed above for your region.

Сountries we ship to

Worldwide, except for Russia and Belarus.

Policies and prices

We offer two worldwide shipping options:

  • Standard Tracked Delivery (is FREE worldwide on all orders over USD200/EUR200)

  • Priority Tracked Delivery.

You will have the opportunity to select your preferred delivery method as you proceed through checkout, and will be able to check the total order value (including postage and packaging costs) before you complete the transaction. 

Taxes and duties

  • All import taxes and duties are the responsibility of the customer.

  • These are set by your local customs office and vary by country.

  • We recommend checking local import regulations before ordering.

  • Unfortunately, we cannot estimate or assist with these charges. 

Customs clearance

For deliveries outside the EU and USA, the customer is fully responsible for customs duties and import taxes.

Damaged goods

If your item arrives damaged, please:

  • Call us at +41 41 511 20 50

  • Or email [email protected] with your order number, email address, and phone number.

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