Question 1

What are INSTYTUTUM's formulation guidelines?

Accepted Answer

INSTYTUTUM adheres to the highest standards of purity and effectiveness: 100% of INSTYTUTUM products are free of parabens, sulfates, silicones, phthalates, and toxic filters, ensuring their safety even for sensitive skin. All formulas undergo dermatological testing to confirm their effectiveness and good tolerability. And biocompatible active ingredients — such as retinoids with hyaluronic acid and anti-inflammatory components, vitamin C with peptides and niacinamide — work synergistically to deliver powerful results without unwanted reactions.

Question 2

What kind of cosmeceutical ingredients are used in the products?

Accepted Answer

We use innovative and highly concentrated active ingredients: 5% granactive retinoid, 15% fat-soluble vitamin C (THD), 10% niacinamide, 6% glycolic acid, 2% P3 peptide, multimolecular hyaluronic acid, as well as anti-aging peptides, adaptogens, and patented plant stem cells — these components promote deep and long-lasting skin transformation and provide noticeable results in preserving its youthfulness, elasticity, and radiance.

Question 3

What are patented stem cells?

Accepted Answer

Patented stem cells are cell cultures obtained using a unique, patented technology that ensures their stability, effectiveness, and safety in cosmetic products. In our products, we use an oil-soluble extract of raspberry stem cell culture, created from the stem cells of the best variety of red raspberries, capable of supporting skin cell renewal, protecting it from oxidative stress, and slowing down the aging process.

Question 4

What are the ingredients on the tested level?

Accepted Answer

Our active ingredients are not solely used for marketing purposes, but for efficacy. We therefore use the recommended concentration level at the right percentage, which is proven through in vivo and in vitro testing by the developer of the raw material.

Question 5

Do you test products on animals?

Accepted Answer

No, we do not directly conduct any testing of our products on animals or advocate animal testing. We also endeavor to work with partners who share our values.

Question 6

What ingredients do you avoid?

Accepted Answer

We do not use parabens, sulfates, mineral oils, synthetic dyes, chemical toxic filters, phthalates, or silicones. Our goal is clean, safe, and effective skin care.

Question 7

Who do I talk to regarding product advice or ingredients?

Accepted Answer

If you require advice on products or their ingredients, please contact our skincare professionals at:+41 41 511 20 50 9.00 am to 8.00 pm CETMonday to Fridaycustomer.service@instytutum.comThey will be happy to help you.

Question 8

Is it safe to use INSTYTUTUM products when I’m pregnant?

Accepted Answer

Some products require special attention during pregnancy or breastfeeding. We do not recommend using products containing retinoids during this period. If you plan to use products containing acids, we recommend consulting your doctor beforehand. All other products in the INSTYTUTUM line are safe to use and can be part of your skincare routine during pregnancy.

Question 9

Do your products contain SPF?

Accepted Answer

Yes, our range includes Sunscription Dark Spot Defense SPF50 sunscreen with a sheer tint, which protects the skin from UVA/UVB rays and blue light, prevents photoaging and pigmentation, increases skin hydration by 60 times, and reduces existing pigmentation by 33%.It contains new-generation organic filters:Bis-ethylhexyloxyphenol methoxyphenyl triazine (BEMT),Diethylamino hydroxybenzoyl hexyl benzoate (DHHB) andEthylhexyl triazone (EHT) — which provides a broad spectrum of protection, has high photostability, and an excellent safety profile.BEMT covers the entire UV spectrum and stabilizes other filters. DHHB effectively blocks UVA rays that cause photoaging and, thanks to its lipophilic nature, interacts well with the lipid layer of the epidermis. EHT provides the highest photostability of absorption of all UVB spectrum filters available today. All these components are approved in Europe, have an environmentally safe profile, and are part of a formula that does not contain toxic filters, parabens, silicones, or phthalates.

Question 10

What should I do if I have experienced an adverse reaction to one of your products?

Accepted Answer

Before use, we recommend that you read the “Warning” section that comes with each product. If you experience any side effects or discomfort after use, please contact our support team by phone or email — we are always ready to help.To contact us via telephone:+41 41 511 20 509.00 am to 8.00 pm CETMonday to Fridaycustomer.service@instytutum.com

Question 11

How do I track my order once it has been placed?

Accepted Answer

Once your order has been dispatched, you will receive an email containing a tracking number that can be used on the courier website.

Question 12

What payment types does INSTYTUTUM accept?

Accepted Answer

We accept Visa and MasterCard, AMEX, and you may also use PayPal for your convenience.

Question 13

Is it safe to use my credit card?

Accepted Answer

Ordering from INSTYTUTUM online is safe and secure. Once you click on "Order Review," you will be placed on a secure server that uses Secure Socket Layer (SSL) advanced encryption technology. Your credit card information is encrypted when it is transmitted to us and is stored in a secure environment. SSL makes it virtually impossible for unauthorized parties to read any of the information you send us via the secure server. To make your order even safer, INSTYTUTUM uses an additional layer of protection with PCI DSS (Payment Card Industry Data Security Standard), a global security standard for card data. The security guidelines laid down by PCI offer effective protection against theft and misuse.

Question 14

How to order a consultation

Accepted Answer

We care about your skin no matter where you are. Our team of skin experts is always available to support you on your journey to healthy, well-groomed skin.If you have questions about your skin condition or choosing products, call our care hotline and receive personalized advice from experts.+41 41 511 20 509.00 am to 8.00 pm CETMonday to FridayWe will listen, help, and find a solution that works for you.

Question 15

Can I receive the service remotely?

Accepted Answer

Yes, we have created an entire ecosystem of services so that you can receive professional care and expert support without leaving your home.Consultations with skin expertsCall our care hotline and get a personalized consultation on the condition of your skin. Our experts will help you choose a skincare routine that really works.+41 41 511 20 509.00 am to 8.00 pm CETMonday to FridayAI skin diagnosisGet your skin diagnosed using artificial intelligence and receive accurate, personalized recommendations, just like at a dermatologist's office. Accuracy up to 98%.Diagnostic tests at homeOrder a portable diagnostic kit and assess your skin condition in just a few minutes at home. The results will be immediately available on your device.Online skincare analysisNot sure if your products are right for you? Our independent online analyzer will help you understand the composition, effectiveness, safety, and compatibility of your skincare products.Remote doesn't mean less effective. We've done everything to make skincare help accessible to you.

Question 16

What quality guarantees do you provide?

Accepted Answer

We comply with all mandatory requirements for the quality and safety of cosmetic products. Each of our products undergoes an independent safety assessment (CPSR) and has its own PIF (Product Information File), which is required for registration in the European Cosmetic Products Notification Portal (CPNP), as required by EU legislation.We also work only with trusted manufacturers of raw materials and packaging, and production is carried out in accordance with GMP (Good Manufacturing Practice) standards.

Question 17

Which ingredients in cosmetics can cause allergies?

Accepted Answer

Our products do not contain ingredients that are commonly considered allergens. However, it is important to remember that everyone's skin is unique, so individual intolerance to any component is possible. We always recommend conducting a patch test before using a product for the first time, especially if you are prone to allergic reactions. If you have sensitive skin or special dermatological needs, consult your doctor before use.

Question 18

Does professional cosmetics help fight skin aging?

Accepted Answer

Yes, professional cosmetics can be extremely effective in combating the signs of aging, especially if they contain active ingredients with proven effects.INSTYTUTUM products are designed with a focus on anti-aging care: we combine high concentrations of clinically researched ingredients — such as retinoids (HPR, microencapsulated retinol), niacinamide, peptides, vitamin C (THD), multimolecular hyaluronic acid, antioxidants — with the latest technologies for delivery to the deeper layers of the skin.As a result, our products:reduce wrinkles and provide a pronounced lifting effect;increase elasticity and firmness;lighten pigmentation and restore radiance to the skin.Most importantly, they support the physiological renewal of the skin, slowing down the aging process at the cellular level. That is why professional care can change the quality of your skin.

Question 19

Can different brands of cosmetics be combined?

Accepted Answer

Combining cosmetics from different brands is possible, but requires a careful approach. Skincare formulas contain a certain percentage of active ingredients, as well as a base that is responsible for their stability, release, interaction, and storage. Products from the same line of the same brand are developed with their formulas in mind, so they work in synergy, enhancing each other's effects and reducing the risk of irritation and ingredient conflicts.On the other hand, combining products from different brands, especially if they are active formulas, carries a number of risks: the risk of developing irritation, allergic contact dermatitis, disruption of the skin's barrier function, changes in skin pH, increased skin sensitivity, comedogenicity, photosensitivity, post-inflammatory hyperpigmentation, and dissatisfaction with the results.Examples of unsuccessful combinations:Retinol (traditional form) + AHA/BHA acids → irritation, dryness, flaking.Hydroquinone and retinol → flaking, redness, dryness.Benzoyl peroxide and vitamin C → oxidation of vitamin C, skin irritation, ineffective care.Combining products from the same brand line is the optimal solution for ensuring effectiveness, safety, and predictability in care.